Frequently Asked Questions
How to register an account?
Contact customer service administrator to add an account.
The administrator adds account user group permissions, adds account operating space, alarm space, and adds login verification email (account login requires email verification).
Manually add according to the device ip provided by the administrator, or let the administrator directly add and bind to the account
The device ip represents a set of environments (including equipment: lights, cameras, sensors, switches, wireless routers, solar panels, etc.).
Home Module Function Introduction Dashboard
Six functional modules, system memory, real-time sensor values, daily update statistics.
Equipment map, product introduction.
The device locates the map location, click the red dot to display the monthly sensor value trend graph.
Add device/modify device
Click the button of the device list to enter the add or modify page
Network topology diagram
The topology map automatically draws pictures according to the device type, and the icon information can be edited. The alarm lights are divided into 6 levels (green, blue, orange, red, purple). Click the navigation bar on the right to quickly view the alarm devices, and click to jump to Device management page
Click on the left navigation bar to enter the camera page
Click the list icon played by the camera to enter the video list
Click the setting gear icon played by the camera to enter the recording plan setting
Add/modify sensor type
Click on the left navigation bar to enter the sensor setting page New sensors
Sensor list page
Click the name of the newly added sensor type to enter the sensor list
Click the edit button on the right side of the sensor list to enter the basic sensor settings
Click Next to jump to the sensor alarm value setting
Click the sensor name on the sensor list page to enter the sensor details data page to view the sensor value of the historical time, you can switch the sensor running record list and the alarm list view
Add/modify sub account
Click on user list under Users management in the left navigation bar to enter the sub-account list
Click userAdd in the upper right corner of the list to enter the add page, and click the edit icon under the sub-account ACTIONS to enter the modification page
Sub-account permission management
Click on role list under Users management in the left navigation bar to enter the list of permission groups
In-site mailbox Inbox
Classification and marking of mailboxes
Click Inbox under the top profile picture drop-down navigation bar to enter the mailbox
There are five types of mailboxes, 1.Inbox inbox, 2.Starred has been starred, 3.send has been sent, 4.Archive is archived, and 5.Trash (deleted)
The button on the mailbox list is for marking and deleting. After the operation is performed, it will be stored in the relevant operation mailbox under the classification.
Send mail form
Click on the new message next to Inbox to pop up the sending form, select the type of question and then send it, the background administrator will reply after receiving it
Click the email ticket name (blue font) to pop up the email sending history with the administrator, click the reply icon at the top of the pop-up window, and a reply form will appear below the message. After entering, click reply to reply
Account personal information modification Profile
Personal information modification
Click on the Profile under the top avatar image drop-down navigation bar to enter the modification page, modify the account and password, email and mobile phone number, etc., only the main account can be modified, and the sub-account has no permission to modify
No data to access the battery function module?
No battery data
There is no data after clicking the battery module on the homepage.
Add battery sensor type
Click New sensors under Industrial Internet platform->Mobile Work Station->Industrial IoT->Sensors in the left navigation bar to add the fixed id and parameter type of the battery according to the new sensor type data.
The default fixed id type of the battery is 0301, the default fixed parameters are Voltage voltage (V), battery remaining RSOC (%), protection board temperature C_TH (℃), battery temperature B_TH (℃), sta charging status (charging MOS on, discharging MOS on).
The camera can't play?/The light can't turn on?
Start vtund connection agreement
Execute start command in industrial computer: bash henrich_huawei_vtun.sh
Device program start
After executing the remote connection protocol, start the background control program (camera, light, sensor), execute the command to start the device program: bash henrich_device.sh
Camera service started
If the camera cannot be opened, execute the cloud camera platform to obtain the camera playback interface, and manually start the h5ss.service service in the industrial computer, the command is systemctl start h5ss.service
How to turn off the warning light?
1.Alarm light switch
In the sensor type, add the alarm lamp type, you can see the information and status of each alarm lamp in the alarm lamp list, and each alarm lamp corresponds to a switch, just click to close
2.How to set a delayed reminder？
Go to view the sensor alarm device corresponding to the alarm light, such as temperature and humidity sensor, click Edit to enter the setting of the alarm reminder and how long the delay will not remind
Why no longer count sensor values?
1.The number of runs is full
Each account will have the amount of data strips. The average user has 50w entries. When the number of entries reaches 50w, the system will no longer count, so there is no sensor statistics, and only current data can be seen in real time.
2.How to delete old sensor data？
Enter the running record of the sensor details page, you can filter and delete the function, you can also export the excel data, after deleting the number, the available number will be left, and you can count it normally
3.How to pause statistical sensor data？
When the device is not in use, you can choose to control the number of sensors to suspend monitoring statistics, and you can set it to turn off statistics monitoring in the hidden navigation bar on the top right side.