Version: Pre-RMA-B2BF01

This RMA Policy applies exclusively to business-to-business(B2B) purchases made through this web store primarily by OEMs, distributors, and system integrators.

•    All returns require a Return Material Authorization (RMA) number issued by us prior to shipment.
•    Returns received without a valid RMA number may be rejected or returned at the customer’s expense.
•    RMA requests must be submitted through our designated RMA request process.

Subject to approval, the following returns may be accepted:
        •    Defective products covered under warranty
        •     Dead on Arrival (DOA) products
        •     Shipping damage (subject to timely claim reporting)
        •     Incorrect items shipped by us
Returns for reasons other than those listed above are not guaranteed and are subject to review.

The following items are not eligible for return:
       •    Products returned without an approved RMA number
       •    Products damaged due to misuse, improper installation, or unauthorized modification
       •    Products used outside their specified operating conditions
       •     Custom, configured, or OEM-branded products
       •    Software, licenses, or downloadable items
       •    Products returned beyond the applicable warranty or return period

•     DOA claims must be submitted within 7 calendar days of receipt.
•    Shipping damage or shortage must be reported within5 business days of receipt.
•    Warranty returns must be submitted within the stated warranty period..
Failure to report within these timeframes may void eligibility

Once an RMA is approved:
   1. An RMA number and return instructions will be issued.
   2. The RMA number must be clearly marked on the outside of the return package.
   3. Products must be returned in original or equivalent protective packaging, including anti-static protection.
   4. Returned products must be shipped freight prepaid unless otherwise authorized.

•    All returned products are subject to inspection and testing upon receipt.
•    If a returned product is found to be:
      o    Defective under warranty: we may repair, replace, or issue credit at our discretion.
      o    No fault found (NFF) or damaged outside warranty: the product may be returned to the customer at the customer’s expense or disposed of with customer approval.

•    We reserve the right to charge:
      o    Testing or restocking fees
      o    Repair fees for non-warranty issues
•    Any applicable fees will be communicated before disposition.

•    Return shipping costs are the customer’s responsibility, unless the return is due to our error or an approved DOA.
•    For warranty replacements, outbound shipping terms follow the original shipping terms unless otherwise agreed.

•    Customers are responsible for backing up and removing any data, configurations, or credentials prior to return.
•    We are not responsible for data loss or configuration changes during testing or repair.

•    Our liability is limited to repair, replacement, or credit of the returned product.
•    We are not liable for indirect, incidental, or consequential damages, including downtime or lost profits.

This RMA Policy may be updated without prior notice. The version in effect at the time of RMA approval shall apply.