Version: Pre-S-B0BF01

This Shipping Policy applies to all purchases made through this website store primarily by business customers, including OEMs, distributors, and system integrators.

•    Orders are processed after payment confirmation or approval of agreed credit terms.
•    Standard processing time:
       o    In-stock products: 3–5 business days
       o    Configured or OEM products: As confirmed at checkout or in order acknowledgment
•    Orders placed on weekends or public holidays will be processed on the next business day.

•    All shipments are made EXW (Ex Works), Incoterms® 2020, from our facility unless otherwise stated in writing.
•    Ownership and risk of loss transfer to the customer when goods are made available for pickup by the customer or the customer-appointed carrier.

•    Customers may:
       o    Provide their own carrier and shipping account, or
       o     Request us to arrange shipment on their behalf
•    When we arrange shipment, freight charges will be prepaid and invoiced or shown at checkout, as applicable.
•    Partial shipments may occur unless otherwise agreed.

•    Shipping costs are calculated based on destination, weight, dimensions, and shipping method.
•    All freight, insurance, customs duties, taxes, brokerage fees, and other import-related charges are the responsibility of the customer unless explicitly stated otherwise.

•    Products are shipped in standard industrial packaging, typically a single carton box, and include:
      o   Anti-static (ESD) protection
      o   Shock-absorbing materials
      o   Secure sealing and labeling
•    OEM-branded or custom packaging is available by request and may require additional cost and lead time.

•    Delivery times shown at checkout are estimates only and do not include customs clearance or carrier delays.
•    We are not responsible for delays caused by carriers, customs authorities, or force majeure events.

•    Certain electronic products may be subject to export control laws and telecommunications regulations.
•    Customers are responsible for:      
      o    Import permits and local approvals
      o    Ensuring products comply with destination-country regulations
•    Compliance documentation (e.g., FCC, CE) may be provided upon request where available.

•    We ship products to countries that our selected carriers (currently FEDEX, UPS, USPS, DHL) ship to. We follow their guidelines in international shipping.

•    Tracking information will be provided once the shipment is released to the carrier.
•    Customers are responsible for monitoring shipment status and coordinating receipt.

•   Customers must inspect shipments immediately upon receipt.
•   Claims must be reported within:
    o   5 business days for visible damage or shortages
    o   10 business days for concealed damage
•   Claims reported outside these timeframes may not be accepted.

•   Customers are responsible for providing accurate shipping and contact information.
•   Additional costs resulting from incorrect or incomplete information will be charged to the customer.

•   All returns require prior RMA authorization.
•   Returned products must comply with our RMA and Warranty Policy.
•   Return shipping costs are the responsibility of the customer unless otherwise agreed.